Shipping & Delivery Policy

Orders are packed and handed to our courier within 1–2 working days of being confirmed. Orders placed on a Sunday or a public holiday are dispatched on the next working day. Cash-on-delivery orders may be confirmed by phone first.

Once dispatched, most orders arrive within 3–7 working days. Metro cities are usually quicker; remote and hilly areas can take a little longer.

These are estimates from our courier, not guarantees. Weather, local disruption and festival-season volumes can add time, and we will tell you if we know your order is delayed.

Delivery is free on orders above ₹999. Below that, a delivery charge based on your pin code is shown at checkout before you pay — you are never charged more than the total you agreed to. A small cash-on-delivery fee may apply and is shown at checkout.

As soon as your order is dispatched we send a tracking link by email and SMS. You can also follow it at any time on our Track Order page with your order number and the email or phone number you ordered with.

Our courier will usually try to deliver up to three times and may call you to arrange it. Please make sure your address and phone number are complete and correct.

If a parcel comes back to us because nobody was available, the address was incomplete or it was refused, we will contact you. We can re-send it (a delivery charge may apply) or refund a prepaid order less the delivery charges.

Please do not accept a parcel that looks opened or tampered with — refuse it and tell us.

You can change the delivery address free of charge until your order is dispatched — contact us with your order number. After dispatch we will try to help, but we cannot always redirect a parcel.

If your order is delayed well beyond the estimate, arrives damaged, or does not arrive, contact us with your order number. Please tell us about damage within 48 hours of delivery, with a photo of the product and the packaging — we will replace it or refund you in full.